Thornbridge Brewery takes your privacy very seriously and is committed to protecting your personal
is used and kept secure by Thornbridge Brewery. It applies whenever we collect your personal data
(including when you use our website or other digital platforms), so please read it carefully.
steps we take to ensure that it is kept secure and your rights in respect of your personal data.
Please note that our website and other digital platforms may contain links to third party websites or
digital platforms which are provided for your convenience. We are only responsible for the privacy
practices and security of our own digital platforms. We recommend that you check the privacy and
security policies and procedures of each and every other website or digital platform that you visit.
Information we collect and what we use it for
All personal information that we collect about you will be recorded, used, and protected by us in
the information that you provide with other information that we obtain from our dealings with you
or which we receive from other organisations, for example, our partners.
In broad terms, we use your data for the following purposes:
- to administer and provide products and services you request or have expressed an interest in
- to enable us to administer any competitions or other offers/promotions which you enter into
- to communicate with you in the event that any products or services you have requested are
- for fraud screening and prevention purposes
- for record keeping purposes
- to carry out market research so that we can improve the products and services we offer
- to track your activity on our digital platforms
- to create an individual profile for you so that we can understand and respect your preferences
- to personalise and improve your experience on our digital platforms
- to personalise and/ tailor any communications that we may send you
- for profiling purposes to enable us to personalise and/or tailor any marketing communications
that you may consent to receive from us
When we provide you with products or services we may collect and store any personal information
that you provide to us. We may, for example, keep a record of your name, address, delivery address,
email address, telephone number and payment card details. We may also record details of any
disability or health needs you may have at the time of booking an event or service which will take
place to help to ensure your comfort and safety.
When you sign up with us for an online account, register to receive marketing communications from
us (and/or our partners), enter one of our competitions, fill in one of our forms (whether online or
offline) or otherwise expressly provide us with your personal information, we may collect and store
any personal information that you provide to us and may use it to personalise and improve your
experience on our digital platforms, provide products and services you request from us, and carry
out profiling and market research.
When you interact with our digital platforms, we may also automatically collect the following
information about your visit. This is primarily to help us better understand how our fans use our
digital platforms to enable us create better content and more relevant communications:
- how you have reached our digital platform and the internet protocol (IP) address you have used
- your browser type, versions and plug-ins, and your operating system
- your journey through our digital platform, including which links you click on and any searches you
made, how long you stayed on a page, and other page interaction information such as:
- Which videos you have watched and for how long
- what content you like or share
- which adverts you saw and responded to
- which pop up or push messages you might have seen and responded to
- your subscription status
- information collected in any forms you complete
We may also infer your country of location from the IP address you have used to access our digital
platforms and we may analyse which marketing activity led to your taking specific action on our
News, offers and opportunities from us and our partners (which we provide only
with your consent)
We want you to be the first to know about new beers, competitions, news, events and occasional
offers from partners. If you haven’t already signed up to receive these exciting benefits please
click here. You can unsubscribe by clicking here, or by writing to us at the address above. Please
note, if you don’t choose to receive this information, we will be unable to keep you informed of new
services, products, events or special offers that may interest you.
We may also participate in Facebook's ‘Custom Audience’ service from time to time. This service
enables Thornbridge Brewery to display to you personalised advertisements when you visit
Facebook’s social media platforms. It works by converting your email address to a unique number
that Facebook uses to match to unique numbers that Facebook generates from email addresses of
its users. Where we use Facebook Custom Audiences, we will only include you if you have consented
to receive marketing from us. If you have given us your consent, you can change your mind at any
time by unsubscribing.
Disclosure of your information
In order to provide our products and services to you or to otherwise fulfil contractual arrangements
that we have with you, we may need to appoint other organisations to carry out some of the data
processing activities on our behalf. These may include, for example, payment processing
organisations, delivery organisations, fraud prevention and screening and credit risk management
companies, and mailing houses.
We may share your data with advertising networks and/or social media platforms for the purposes
of selecting and serving relevant adverts to you via those networks/platforms, and to search engine
and analytics providers.
We may share your data with third parties (a) if we are under a legal or regulatory duty to do so, (b)
contractual rights, (c) to lawfully assist the police or security services with the prevention and
detection of crime or terrorist activity, (d) where such disclosure is necessary to protect the safety or
security of any persons, and/or (e) otherwise as permitted under applicable law.
We may share your data with our carefully selected partners we will only do this if you have
consented to receive marketing relating to our partners or if one of the conditions in the paragraph
In all instances where we disclose your information to third parties, we will ensure that your
information is appropriately protected.
In common with many other website operators, we use standard technology called 'cookies' on our
website. Cookies are small pieces of information that are stored by your browser on your computer's
hard drive and they are used to record how you navigate this website on each visit.
which you can read here.
Security of information
We take the security of your personal information seriously. When you submit your credit card
details to us, we use industry standard Secure Sockets Layer (SSL) encryption technology to guard
your information. In addition, we have security procedures in place to protect our paper based
systems and computerised databases from loss and misuse, and only allow access to them when it is
absolutely necessary to do so, and then under strict guidelines as to what use may be made of the
personal information contained within them.
Where a password is required to access certain areas of our digital platforms, you are responsible for
keeping your password secure and confidential.
More about your information - your rights
You may correct or update your personal information at any time by emailing us at
email@example.com. Please include your name, address, date of birth and email address when
you contact us as this helps us to ensure that we accept amendments only from the correct person.
We encourage you to promptly update your personal information if it changes.
We will securely retain your information for as long as is reasonably necessary and in accordance
with applicable law. If you wish to submit a request that your data be deleted, please write to us at
the above address. You have the right to receive a copy of the personal information that we hold
about you. Please write to us at the address above if you wish to exercise this right. We may charge
a small fee towards the cost of administering any request you make. The current fee is £10.00.
We aim to meet high standards and so our policies and procedures are constantly under review.
this page periodically in order to review the latest version.
firstname.lastname@example.org or write to us at the following address:
Data Protection Officer
Where to make a complaint
write to us at the above address. If you are still not satisfied with the outcome of your complaint,
you may write to the Information Commissioner’s Office at the following address:
Information Commissioner's Office
You can also contact the Information Commissioner’s Office using their online